Westcon-Comstor launches Flex payment solutions

Westcon-Comstor has announced the launch of Flex (Flexible Payment Solutions), providing flexible funding for the Channel.
Over the last decade, the technology industry has undergone a shift from traditional resale models to subscription-based offerings. This has allowed digital transformation programmes to become more agile and iterative by providing easier access to the latest technology while reducing pressures on capital.
Westcon said that with Flex, it aims to alleviate vendor and partner concerns around offering subscription services due to pressures placed on their working capital and cashflow. 
Flex will provide a range of flexible payment solutions, contracted and invoiced directly by Westcon-Comstor, without having to go through third party billing agents or brokers. This aims to allow partners and vendors to offer more solutions in their portfolio on a subscription basis, regardless of their billing capabilities or customer budget restrictions.
Forming a central part of Westcon-Comstor’s broader Partner Success approach, Flex is designed to enable long-term, sustainable access, profitability and relevance in the growing as-a-service world.
“With Flex, partners unlock greater vendor discounts by increasing the deal size and maximising the value they get for their budget early on,” said Callum McGregor, CFO of Westcon-Comstor.
“Because we don’t use third party billing providers, partners deal with us in the exact same way that they would with any “standard” purchase. Plus, they can match payments in with payments out, so the customer gets exactly what they want, how they want it, without impacting the partner or vendor’s cash flow.”

 

Citrix partners with Microsoft on new Windows 365 integrations

Citrix has today announced that it is working with Microsoft on an upcoming offering that combines Citrix’s HDX technology, policy control and ecosystem flexibility with Windows 365.
IT administrators will be offered streamlined Citrix user licensing and employees a seamless switch to Citrix clients through Microsoft Endpoint Manager and windows365.microsoft.com.
Carisa Stringer, vice president of product marketing at Citrix said that work today is all about flexibility and choice, commenting: “Together, Citrix and Microsoft can provide a new generation of Citrix and Windows 365 users with easy access to the apps and data they need to work when, where and how they choose, leveraging familiar Citrix interfaces and client capabilities.”
Citrix and Microsoft have been partnering for more than three decades to help companies accelerate their digital transformations, and Citrix is now on the list of Windows 365 Approved Partners.
The new joint solution will build on Windows 365’s core value of securely streaming personalised apps, content and settings from the Microsoft cloud to any device, and Citrix’s strength in virtualisation technologies.
It promises optimised voice and video performance for multimedia applications, a high-definition interactive experience across a broad range of endpoint devices and peripherals, granular policy controls to enhance security and protect corporate data, and integration with third-party identity solutions.
“Microsoft and Citrix are committed to delivering solutions that empower our customers to advance the future of work,” said Wangui McKelvey, GM Microsoft 365, Microsoft. 
“This new integration brings together the power of Windows 365 Cloud PCs and the flexibility of Citrix high-definition user experience technology for a more seamless experience for our joint customers via the cloud.”

 

The Fibre Café connects UK fibre ecosystem

Strategic Imperatives has announced the launch of The Fibre Café, a project aiming to seamlessly connect the UK fibre ecosystem.
The Fibre Café’s wholesale fibre aggregation gateway will connect network providers, AltNets and Communication Service Providers via a single unified gateway, aiming for reduced costs and accelerated time to market. 
The solution eliminates the ‘spaghetti’ approach to integration, the company said in a statement, providing a single interface underpinned by a modern API, common processes and a unified order journey.
The Fibre Café added that the current wholesale fibre landscape creates an ‘unworkable’ matrix of point-to-point integrations, worsened by disparate technologies, varying levels of OSS/BSS maturity, inconsistent order journeys, bespoke data models and different interfaces. 
This limits consumer choice, ‘entrenches’ dominant operators and acts as a barrier to market for AltNets and connectivity providers, the company said.
Describing its ‘develop once, connect to many’ solution as highly flexible and scalable, the Fibre Café’s wholesale platform includes a national availability checker and standardised view of services, appointing and service availability, a single UK-wide data model and a consolidated taxonomy, and a single security model with consolidated audit trails.
“The Fibre gateway is not just a technology innovation, it is born of extensive collaboration and consultation with organisations that share our vision of building a connected Digital Britain,” said Wail Sabbagh, director at the Fibre Café.
“With a growing list of CSPs and AltNets onboard, The Fibre Café is creating a more equal marketplace, enhancing customer choice and creating a vibrant and dynamic wholesale market that was not previously possible.”

 

Openreach names new full fibre locations

Openreach has published plans to deliver full fibre broadband to 56 additional locations across the UK. This covers just under half a million homes and businesses, including both rural and urban areas.
New locations across the nation include: Aylesford, Bishop Stortford, Cambridge, Dartford, High Wycombe, Hartlepool, Peterborough and Stockton. This brings the total number of towns, cities, boroughs, villages and hamlets included in the company’s build programme to more than 2,700.
Openreach has now built full fibre broadband to 7.2m homes and businesses across the UK, including 2.3m in hard-to-reach areas. Its customer base has now reached 1.8m homes and businesses connected to the new network, with Openreach handling around 35,000 new orders every week.
Meanwhile more than 40 communication providers (including BT, Sky, TalkTalk and Vodafone) have signed up to Openreach’s long-term wholesale full fibre pricing offer. The offering (known as Equinox) was launched in October last year and Openreach said it will support communication providers placing new orders on FTTP where available.
The full list of new locations is as below.

Exchange
County

Birtley
Tyne and Wear

Durham
County Durham

Greatham
County Durham

Hartlepool
County Durham

Hetton Le Hole
County Durham

Seaham
County Durham

Fencehouses
Tyne and Wear

Easington
County Durham

Peterlee
County Durham

Wellfield
County Durham

Brotton
North Yorkshire

Loftus
North Yorkshire

Redcar
North Yorkshire

Skelton
North Yorkshire

Saltburn
North Yorkshire

Eaglescliffe
North Yorkshire

Hartburn
County Durham

Ingleby Barwick
North Yorkshire

Norton
County Durham

Stockton
County Durham

Wolviston
County Durham

Bishops Stortford
Hertfordshire

Hatfield Broad Oak
Essex

Roothing
Essex

Doddington
Cambridgeshire

March
Cambridgeshire

Eye
Cambridgeshire

Mereside
Cambridgeshire

Peterborough
Cambridgeshire

Whittlesey
Cambridgeshire

Dartford
Kent

Slade Green
Greater London

Barming
Kent

Bearsted
Kent

High Wycombe
Buckinghamshire

Lane End
Buckinghamshire

Naphill
Buckinghamshire

Bluebell Hill
Kent

Aylesford
Kent

Clevedon
Somerset

Poole
Poole

Yatton
Somerset

Woodbridge
Suffolk

New Southgate
Greater London

Winchmore Hill
Greater London

Upholland
Greater Manchester

Cambridge
Cambridgeshire

Cherry Hinton
Cambridgeshire

Cottenham
Cambridgeshire

Fulbourn
Cambridgeshire

Girton
Cambridgeshire

Histon
Cambridgeshire

Teversham
Cambridgeshire

Willingham
Cambridgeshire

Waterbeach
Cambridgeshire

Werrington
Cambridgeshire

 

 

Hard numbers

Data and analytics technologies are rapidly advancing, with many UK businesses and organisations opening their eyes to the possibilities. We examine what this means for resellers, MSPs and VARs.
Data and analytics can help businesses make faster and better decisions, and the Channel is at the forefront of helping businesses make the most of these investments. Digital is now at the heart of many businesses, and data is created with every keystroke. The analytics that follows can be a real game-changer in making that data have real value.
Truly understanding operations and processes can open up an organisation’s strategy and help them develop meaningful goals that can transform the organisation. For Wayne Gratton, director, business development and marketing operations at Nuvias, the key change in the market is that these advanced technologies have a much lower barrier to entry in terms of price.
He explained, “Data and analytics are moving from being the preserve of large companies with deep pockets to tools that can be available to companies to all sizes, thanks to affordable packages like Tableau & Power BI. Additionally, there is a ground swell of new generations of enthusiasts, a thriving community who values and embraces analytics and is not intimidated by data analysis.”
This decline of financial barriers is likely to continue, with more organisations across the UK likely to bring data and analytics into their day-to-day operations. In addition, data and analytics could spread deeper into organisations, with insights across operations instead of in siloes.
Gratton added that organisations across the UK using data and analytics to move the needle on their goals. He said, “Organisations use data and analytics to get to know their business and their customers better, to help them focus their resources for better ROI, to be more efficient, to monitor performance, to get to know their organisation statistically. In addition, they use market data to scope their market potential.”
Hilary Oliver, chief marketing and experience officer at Tollring, said that data alone will not deliver for businesses – the insights that follow are what is important. “Data analytics empowers personalisation of information, to enable the right people to be informed in the right way, at the right time. For analytics to be valuable, access needs to be seamless, easy and fully integrated with the technology ecosystem users already know and use.
“Data and statistics are old news – almost a ‘given’ in today’s world. It’s now about insights and meaning, enabling people to learn and make informed decisions. Analytics provides the visibility needed to ensure that best practice is being adhered to, and the right teams and personas have the right tools to do their job. Managers use analytics to encourage effective collaboration, understand wellbeing and optimise resources internally – often remotely, as well as monitoring performance externally.”
Organisations across the UK are using data and analytics for a variety of purposes. Oliver said, “Communications analytics enables quality of engagement to be evaluated and performance to be monitored in line with service levels. A clear, visual understanding of overall communication both internally and externally is essential to maximising customer experience. The rise of Microsoft Teams has driven the need for collaboration analytics, which coupled with phone calls through Teams Calling or indeed traditional phone systems provides a full understanding and insights. Although the phone call takes many forms today, it still proves to be critical in customer liaison and relationships.
“Developments in AI and machine-learning are facilitating the move towards persona-based analytics. Services like Microsoft Viva are democratising personalised analytics, driving an expectation and familiarity aligned to an individual’s role and responsibilities.
“APIs are also key in this new collaborative world, helping to automate, integrate and consolidate relevant sources of data to deliver analytics to those that need it, in the way that they wish to consume it.”
Simon Peters, managing director at CallCabinet, also highlighted the way in which analytics can be used by call and contact centres to improve the customer experience. He said, “The pandemic has pushed companies to adopt a more customer-centric approach and customer service agents are under more scrutiny than ever before. Agents’ jobs require constant speed and attention to detail, under the scrutiny of both customers and supervisors. In fact, more than 65 per cent of people have higher expectations for customer service today than they did three to five years ago, which has led to increased demands and stresses on many agents.
“By implementing the right tools to customer service teams, companies can not only expect to deliver a better customer experience, but along with it happier, more efficient, and more loyal staff. Adopting AI-driven recording and speech analytics is key to achieving this.”
David Hogan, vice president growth segments, Ribbon Communications, explained how the company’s analytics can broaden an organisation’s understanding of their voice and data solution.
He said, “Ribbon helps solve the challenges enterprises and industry verticals face when modernizing their voice and data networks, providing end-users with secure access to communications applications from anywhere. Our analytics solution makes it easy to manage these services even when users and their UC or contact center applications are outside of the enterprise’s direct control.”
Analytics in action
To put the impact of data and analytics in context, Durham University worked with Softcat to address the challenge of being able to access a centralised log of network activity and event management across the wider IT estate. The educational institution had identified that it required transparent, consolidated information to bolster its security capabilities, as well as to facilitate improvements to processes and IT infrastructure performance.
Gary Foster, senior manager, cyber security, Durham University, explained, “We were aware of how a fragmented view of network and system security activity limits quickly and robustly detecting and responding to security incidents. Within the team, we recognised that a SIEM [Security Information and Event Management] solution would help provide the clear, centralised information log we needed to ‘join the dots’ and improve security and performance.
“The IT team already had access to information around network activity and system performance, but it was in need of aggregation and correlation to provide the visibility we really needed to enhance protection for our systems, data and users.”
Thomas Rowley, networking and security specialist, Softcat, added, “It was clear that a SIEM solution would be ideal and Durham University wanted help with identifying providers capable of delivering the value and functionality required. We held an initial engagement workshop, to help the university understand the functionality available from SIEM solutions today, how these options mapped onto Durham University’s use cases and the essential and desirable requirements of the solution. This gave us the information we needed to identify suitable vendors, and carry out further market research to help narrow down the field.”
Softcat then put together two options for Durham University and arranged for two vendors to present their solutions to Durham University’s IT team. The morning and afternoon sessions enabled the IT team to carry out strengths, weaknesses, opportunities and threats analyses and explore further the suitability of each proposed solution. After careful consideration, Durham University chose an analytics-driven SIEM solution from Splunk.
Once the decision had been finalised, Softcat arranged for an experienced Splunk support provider to help implement the solution. Throughout the implementation phase, Softcat kept in close contact with both Durham University and Splunk to help ensure the success of the project.
Foster, from Durham University, said, “Working collaboratively with Softcat and Splunk proved to be an extremely productive arrangement. It inspired confidence that the implementation would be quickly and efficiently achieved, ensured the solution was fit for purpose and really added value to the project.”
The solution was successfully deployed, and its data and analytics capabilities have provided Durham University with enhanced visibility of network activity. Additional benefits included rapid, cost-effective implementation of technology, as well as establishing foundations for additional improvements in processes and behaviours.

Adding value
In terms of the opportunities that remain for resellers and MSPs, Oliver, from Tollring, explained, “The biggest opportunity is for the channel to add value by helping customers to make better decisions. This means integrating analytics within their own proposition and blending data to deliver rich but simply understood insights in line with the target audience and their business needs. Best practice advice can be built on intelligence to encourage further user adoption.
“Sometimes it is not necessary to look for new services, but instead to evolve current offerings to ensure they meet the evolving business needs of each customer. These types of iterations are really important. For example, introducing single sign-on for easy access or identifying ways to leverage the Microsoft ecosystem. There are lots of applications to make things easy and seamless. It all comes down to knowing your customers and ensuring services are relevant and in context.”
Gratton, from Nuvias, pointed out the channel needs to help customers use data. He said, “If you are a consultant, you can provide skills and advice based on analytics for the IT channel. It is our job to make data available and secure and to help customers collect and analyse the right data and comply with regulatory requirements.
“Nuvias uses analytics as a core part of its business to help us apply resources in the optimal places and understand our partners’ business, matching them with the right vendors and market opportunities. The more we know about our customers, the better placed we are to help.”
Meeting regulations
When asked what regulatory measures channel companies need to be aware of, Gratton, from Nuvias, highlighted the vital of role resellers and MSPs in helping their customers keep pace with these evolving requirements. He said, “Regulations like GDPR can lead to more secure data but the complexity of the framework can sometime alienate customers. The channel has a role to play to disambiguate the complexity and enable customers to make their organisations compliant. Regulations often make people scared to act. Guiding customers through what they can do gives them the confidence to act, rather than being intimidated into inactivity.”
Oliver, from Tollring, added, “From GDPR to HIPAA, the requirement for compliance has a major impact on operational processes and systems for businesses of any size. To be truly effective, compliance policies need to match the business’ regulatory requirements and channel providers need to understand how their customers’ can easily adhere to those policies, with different vertical sectors having varying levels of obligations.
“Channel companies should look for software partners that have a track record and make it as easy as possible to adhere to regulations. A strong compliance story can offer a powerful USP.”
Oliver also pointed out the guardrails that automation can offer here. She said, “Self-service and automation are key to making compliance manageable; this means giving customers the tools and ability to configure and manage their own policies. It is also important to enable customers to easily identify areas of non-compliance, understand what has fallen through the gaps and how to deal with exceptions. This requires a strong self-service element if issues are to be dealt with quickly and responsibly.”
Future realities
Analytics and insight technologies look set to continue to evolve in the years ahead. This means new capabilities could become a reality very quickly, and it is vital that channel companies keep an ear to the ground so they can react and develop compelling offerings before the competition.
For Nuvias’ Gratton, artificial intelligence will help his own organisation to develop advanced offerings. He said, “We expect the use of analytics to grow manyfold, with many more use cases and tools available. Increasing automation of analytics will provide more insights from the data, with AI helping us identify patterns and adjust our business strategy accordingly.”
Tollring’s Oliver emphasised the personalisation possibilities that could be unlocked. She said, “So much will happen in the next 10 years! Expect greater meshing of various systems and technologies through the use of APIs to bring solutions together and deliver broader and deeper insights.
“Analytics will continue to become more automated and personalised through AI and machine-learning technologies. Analytics is the power behind everything, driving and enabling decision-making.”

 

Meaningful strategic partnerships

Naveed Malik, regional director, EMEA, channel partnerships, monday.com, outlines how vendors can create meaningful partnerships.
A well-designed partner strategy is a valuable asset for companies, especially in the software industry. But what are the building blocks that create value in a channel sales? For the software developer, it is about scale, access to customers, market penetration and solution integration.
For the channel partner, it is about creating a consistent revenue stream, driving adjacent technologies, and boosting customer loyalty. For both of them though, a huge foundation of those building blocks is a collaborative and jointly owned plan that helps them to do both.
Typically, when embarking on a new partnership, vendors are focused on how they can build a partnership that lasts and how that partnership can bring value to the company, its channel partners, and, most importantly, to the end users. So, here are four tips for vendors looking to build meaningful and strategic channel partnerships.
Selecting the right partner
The first step is about comparing your proposition as a vendor with the current business model of your potential channel partner. Ask yourself: are we doing this already? Are we in a competitive situation? What could this partnership bring to us? Does it complement or expand our current solution stack?
To build a relationship that lasts, seek out the companies that are prepared to build out a strategic 2-to-4-year plan. Make sure they focus on active growth and market penetration. In the era of the Great Resignation, strong technical and sales skills of the channel partner’s team are especially important.
Building relationships
Set the right expectations for the relationship from the beginning. You and your channel partner are building your businesses together, so it is crucial to ensure that your dynamic is harmonious. It takes time for a channel partner and vendor to fully understand each other’s business rhythm, operating methods, and how to apply them to your shared and agreed initiatives.
After learning about each other more, you’ll understand better how to leverage your strengths and create an association that complements both of your strategic objectives. To achieve this, it is important to start the conversation at a very high level and engage the partner in detailed and thorough planning.
Quality engagement
More vendors are becoming data-driven in their approach to building channel programmes. Intelligent, data-led planning can show the channel partners, in a concrete way, how your cooperation will help them grow. Focusing on successful outcomes for your partner’s business can help each other stay in sync.
When planning out a channel partnership, keep the following in mind: market penetration, current partner landscape, customer profile, and the user base that you are looking to expand. Once you have identified these areas, it is about leveraging data from the internal analytical systems to achieve better success in each area.
With each new focus or managed partner, you also need to develop a clear and concise, outcome-driven plan that showcases expectation and level of profitability. However, it is important not to just lean on data. Find a partner that fits your values and business approach, because in the end, it’s the commitment that matters most. This will make it easier to develop a business plan that you can both believe in and create a sense of ownership for both teams.
Meet regularly
According to a recent survey by Nuvias Group, 70 per cent of UK channel partners find remote working beneficial. However, 40 per cent also believe hybrid working makes running their business harder, with over a fifth of those surveyed saying they were frustrated by the inability to see customers and colleagues in person.
Vendors and channel partners need to meet regularly – and not just for the sake of it. These get-togethers provide an opportunity to think about what value each partner can add. Increasing meetings to once a week can ensure that all aspects of the business plan are being adhered to along the way. As restrictions lift, many companies across all industries are moving back to face-to-face meetings, with the aim that this will help to foster stronger relationships that are harder to build virtually.
Effective channel partnership begins with a robust association, and hinges on a thorough understanding of each other’s business goals. It’s all about setting the right expectations from the start, planning each step thoroughly, and taking the time to learn about each other’s ways of doing business.
By maintaining and continuously strengthening cooperation, businesses can create durable partnerships that serve the strategic needs of the vendor, channel partner, and end user.

 

Evolving partner prospects

Michael Herman, Netskope’s VP channel sales for EMEA and LATAM, talks through the company’s new Evolve Partner Programme and the opportunities it’s bringing partners.
Since starting out in the channel over 20 years ago, Michael Herman has experienced first-hand the way customer needs are evolving with digital transformation and the cloud transition. Needless to say, this has become all the more prominent over the last couple of years as we’ve seen the shift in our working lives caused by the pandemic and the need for work-from-anywhere connectivity solutions as a result.
It’s now been just over a year since Herman joined Secure Assess Service Edge (SASE) vendor Netskope, bringing with him a wealth of channel experience at companies including Cisco, IBM and more recently, Palo Alto.
When he arrived at Netskope, Herman said, the company was dealing with increasing enquiries from clients and rapid growth as companies around the world battled security and data access issues in the wake of Covid-19, with an urgent need to quickly deploy cloud solutions.
“We had a real need to very quickly put in place a robust partner programme, so that we could work with the partners we really wanted to work with,” Herman told Comms Business. “We weren’t short of partners. We had something like 330 partners across EMEA, but what we really needed to do was to make sure those were the right partners with the right skills, making the right investments and that they really understood what their return on investment was going to be working with Netskope.”
This year, the company has built and launched its new Evolve Partner Programme which is split into three tiers: Authorised, Gold and Platinum. Currently, Netskope has 65 partners in the UK, the majority of which are at the entry level of Authorised with a small number falling into Platinum and Gold.
The company has been communicating with partners based on knowledge of their training and enablement, and feedback from customers, to determine which tier they fit into — and how those who have an appetite for growth can make necessary investments to move into Gold and ultimately Platinum level.
“We hired another channel manager in the UK, and we’ve spent the last few months talking to partners about their customer types, the challenges their customers currently have, and their propensity to move to a cloud-based solution rather than an on-prem solution,” said Herman.
He explained that Netskope is helping partners by providing consulting tools so that they can show customers where they have unsanctioned apps, or so-called ‘shadow IT’ where users could be at risk.
“It might be a department within a big corporation doing their own thing, giving access to apps to their users, which aren’t really sanctioned by the IT department … and aren’t necessarily fully protected,” he said.
“Using those kind of discovery tools, we help our partners to have a conversation with clients about how you really get control of that shadow IT and unsanctioned apps in your organisation, then lock those down and secure them effectively with the services that we provide.”
Many partners, Herman added, may be used to selling either networking or SD-WAN, or more traditional security such as firewall products.
“It takes them a little while to get their head around ‘this is a service rather than a physical product’, but there’s a lot of service opportunity that sits behind that,” he said.
“Professional services capability, for example, is one of them. It’s not plug and play and away you go, you need an integrator and a partner that really understands the customer’s environment from a networking and security perspective and then can recommend the right technologies … and deploy those technologies effectively on the Netskope private cloud.”
Netskope’s channel managers have been working particularly closely with those partners that are investing more and building their own professional services capability, grouped into what the company calls its ‘focus partners’ of which there are around 12 to 14 out of the 65 in the UK.
“We’ve been working very closely with Exclusive Networks who I’ve known for years and have extremely high regard for,” he said. When you look at a big distributor like Exclusive, he pointed out, they won’t necessarily take on another vendor in direct competition with some of their biggest vendor partners bringing in multi-million dollar revenue streams, such as Palo Alto.
“What they recognise is that our technology is so complementary to what those other vendors deliver, so one of the great things we’re doing with them is explaining to partners and customers that if they’ve made a big investment in another vendor, what you’ll get from us is complementary revenue streams.
“If you’ve got a big install base on someone else’s technology which is more traditional … you can very easily sell Netskope as an extension to what you’re already doing, and over time we hope that the revenue streams we deliver to those partners will actually accelerate faster than what they’re getting from a more traditional vendor.
“That’s the approach, and it’s resonating really well with our partners.”

 

Union Street invests £3m in product development

Billing and provisioning solutions provider Union Street Technologies has announced a £3m investment into research and development for 2022.
The company said the investment will enable it to push forward with a raft of new features for its billing solutions, including solutions for end-user bill presentment and self-service, integrations with other BSS/OSS, and automated functions.
Union Street has invested into cloud infrastructure and system security over the past 12 months, which the company said has delivered a ‘huge jump’ in rating performance and will allow its solutions to scale without limit to meet reseller partners’ demands.
Additionally, Union Street has made significant changes to its development and quality assurance processes, bolstering its team with numerous appointments to its product and development departments.
These changes were described as ‘pivotal’ to leveraging the company’s investment to full effect and speed delivery of new features for its 950 strong partner base.
“Effective billing solutions are critical for the channel and we’re very proud that close to 1,000 partners, including some of the industry’s biggest names, have chosen Union Street to provide this valuable service,” said managing director Vincent Disneur (pictured). 
“People trust and stay with Union Street due to our outstanding customer service and a focus on client retention by providing comprehensive software. We’re not a burn and churn company, we stay with partners for the long haul and bend over backwards to accommodate their needs and wishes.”
Disneur added that the company consulted with partners to understand how their billing processes should ideally operate and what they will need in the coming years, using this information to then devise a long-term development projection, recruit skilled developers and implement a best practice deployment structure.

 

Jola launches Microsoft Teams recording capability

Jola has announced it has added recording capabilities to its automated direct routing solution for Microsoft Teams.
The company said this enhanced offering provides Microsoft Teams users with an alternative to Microsoft’s Calling Plans.
Adrian Sunderland, CTO, Jola, explained, “Our Teams call recording solution offers partners policy-based call recording with flexible and secure controls. Our users are able to record both one-to-one and group Teams meetings automatically storing recordings for up to seven years.
“Our solution is fully configurable and managed within our portal providing partners with a lucrative new revenue stream.”
Jola said this solution is the latest SIP and PSTN replacement service for its wholesale channel partners. Last month, the company announced a range of PSTN replacement solutions to help businesses prepare for the upcoming copper switch off.

 

Upcoming webinar: Rediscover Viegli

Do you want to gain access to a complete portfolio of telephony solutions including on premise or hosted solutions? Do you want to be able to propose cordless and mobility options that integrate seamlessly with Microsoft Teams.
Viegli is joining forces with Comms Business to present a webinar that will explain exactly this. The webinar will be held on Thursday 9th June 2022 at 12:30 BST. You can sign up here.
Robert Nunn, managing director and CVO, Viegli will explain how Unify resellers, supported by Viegli, get access to innovative products, inspirational training and a rewards programme.
During the webinar, you will learn:

How to deploy on premise, hosted or hybrid telephony – capex or opex
How Viegli can help leverage sales
Why you should partner with a vendor with a long term commitment to the channel
Ways to incentivise staff with Viegli’s rewards programme
Q&A

Register for the webinar here.