Court Approves Avaya’s Application for Bankruptcy

Avaya has received confirmation from the court of its Plan of Reorganisation on an accelerated basis which paves the way to a fresh start.
The restructuring plan put forward to the U.S. Bankruptcy Court for the Southern District of Texas will wipe off over 75% of Avaya’s total debt, increase its liquidity position to more than $650 million, and lower its net leverage to below 1x.
The cloud communications solutions provider has continued serving its customers and partners throughout the process of filing for bankruptcy, and it plans to emerge with “significant financial strength” to invest in its business.
Alan Masarek, Avaya’s Chief Executive Officer, said:
“We embarked on this process with a clear goal – to create a stronger financial foundation that enables us to build on our competitive industry position, strengthen our partner ecosystem and better meet the needs of our customers with further investment in our cutting-edge, long-range product roadmaps.
“I am pleased with our progress as we prepare to complete this critical step of our business model transformation, and I am grateful for the confidence of our customers, partners, team members, and investors along the way.”
Avaya’s Plan of Reorganisation, announced in February, is supported by the majority of the company’s stakeholders, which include prepetition lenders and strategic partners.
Following the bankruptcy claim, Avaya will continue to receive the backing of its current lenders. These include Apollo Global Management, Inc and Brigade Capital Management, LP, which have both invested incremental capital throughout the process to help ensure Avaya’s survival.
Masarek added: “The resounding support for our restructuring plan is a testament to the significant value our investors see in our business and the solutions we provide, and we look forward to capitalizing on the opportunities ahead.
“With considerable resources to execute on our R&D initiatives and cloud communications roadmap, we intend to accelerate the delivery of exceptional experiences to our customers and partners.”
The Avaya Sagas
A cloud of uncertainty, which has hung over Avaya for many months, could be nearing an end.
It emerged in December last year that Avaya could be facing bankruptcy for a second time, following a report by the Wall Street Journal which stated there was “substantial doubt about its ability to continue as a going concern in light of debt maturity next year”.
In September 2022, Avaya announced it was cutting jobs in order to save as much as $250 million annually.
Further back, in July 2022, Avaya removed its CEO, Jim Chirico, following a successive slide of quarterly results, culminating in a 90% drop in share price since the beginning of 2021.
What is a Plan of Reorganisation?
A Plan of Reorganisation (POR) is a document that details a company’s turnaround plan, following negotiations with creditors.
After filing for Chapter 11 bankruptcy, the U.S. Bankruptcy Code allows debtors a period in which they can submit a POR.
After a court approves a company’s POR, creditors vote on the proposed plan and, if the vote is carried, the court undertakes various tests of the plan to ensure it is viable.
If such a company successfully progresses through these stages, it will avoid liquidation and become a financially viable entity once again.
As part of a POR, companies must detail the ways in which they will right their balance sheets, normalise their debt-to-equity ratios, improve profitability, and address each class of claims.

Viirtue Secures $10M+ Funding for Reseller Quote-to-Cash Platform ViiBe

Florida-based wholesale voice and UCaas provider Viirtue has revealed it will receive $10.8 million in Series A funding.
The investments will come from later-stage venture capital and growth equity fund Ballast Point Ventures IV (BPV) to expand Viirtue’s innovative ViiBE platform.
“We are thrilled to have the support of Ballast Point Ventures as we continue to fulfill our mission to digitise channel partners and resellers,” said Daniel Rosenrauch, co-Founder of Viirtue. He added:
“Since launching, our mission has been to provide our customers with the best possible tools and services to succeed in a rapidly evolving market.”

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Viirtue’s unique all-in-one, quote-to-cash software and reseller dashboard provides turnkey sales, quoting, tax automation, marketing and online learning tools to transform agents and value-added resellers into digital service providers.
ViiBes’s features include:

Fully unified communication suite and hosted PBX
Simplified tax processing
Brand invoices to clients for their usage and appropriate taxes
Users can order carrier services from their dashboard
Collaborative quoting for efficient quotes
Automated onboarding process for easy account setup

According to the firm, the cloud-native, optimised digital procurement and fulfilment ViiBe software has already proven popular with partners. The VoIP & UCaaS Reseller platform allows service providers to run a turnkey business without any other vendors. The latest financial injection will permit Viirtue to accelerate its growth and market adoption.
Sean Barkman, Partner at Ballast Point Ventures, remarked: “We are excited to partner with Viirtue to support the development and growth of ViiBE. Speaking about the firm’s place in the market, Barkman stated:
“Viirtue is at the forefront of a rapidly evolving market, and we believe the company is well-positioned to continue its growth trajectory. We look forward to partnering with another great local Tampa company.”

CallTower Unveils FedRAMP for the Public Sector

Cloud-based UC firm CallTower has launched FedRAMP Authorized Webex for Government solutions for the public sector.
By deploying the Cisco framework, CallTower intends for its government agency and contractor customers to utilise enterprise-level unified communications and collaboration for improved productivity.
Simultaneously they can deploy stronger, risk-based security featuring deeper visibility and automation.
Doug Larsen, VP of Software and Product, CallTower, announced: “We are excited to deliver the next level Webex experience to our public sector customers to meet their evolving security and productivity needs.
“With FedRAMP Authorization, mission-critical services will always be available and operational thanks to a resilient and secure Cisco architecture.”
The solution is also provided as the Webex app for ‘secure, integrated, modern collaboration’.

#BIGUCUPDATE with CallTower – UC Summit 2023
CallTower Adds a BYOC Experience to Zoom with its Latest App
CallTower Expands its Channel Partnership Team

Route to Market Program
CallTower is a Cisco Certified Calling Provider and recently joined the Cisco-backed Webex Wholesale Route-to-Market (RTM) program, designed to meet small businesses’ flexibility and scalability needs.
Wholesale Route-to-Market (RTM) is a strategic channel solution geared to leverage the market power of service providers worldwide to bring Webex into the SMB segment. Using Cisco’s innovative technology and collaboration expertise, it consists of a new operating model and partner program.
CallTower also provides and integrates the following:

Operator Connect for Microsoft Teams
Teams Direct Routing
GCC High Teams Direct Routing
Office 365, Cisco Webex Calling / UCM

Cisco CCPP, plus,

a quartet of contact centre options, including Five9 for business customers

It recently added Bring Your Own Carrier (BYOC) through the CallTower App for Zoom to its portfolio of UCaaS solutions. The app delivers voice connectivity through a geo-redundant network and BYOC framework via the Zoom Phone Provider Exchange.
In November, CallTower hired Chuck Ward as Global Director of OEM Alliances to help grow its sales team. Ward has over 20 years of channel experience and has won multiple awards for creating innovative partner development programs and executing business strategies. His mission will drive increased CallTower adoption by marketing and selling to the global community.

Neat to Launch Support Services for Device Control in Spring

Oslo-based video company Neat has announced it will release its new support and management services offering Neat Pulse this spring.

The Neat Pulse package includes priority technical support, extended warranty, cloud device management and monitoring. According to the firm, Neat Pulse will make it easy to ‘configure, maintain and update Neat devices’.

The offering is to be sold exclusively via Neat global channel partners.

Neat Pulse will work with Microsoft Teams Admin Center (TAC) and Zoom Device Management (ZDM) by adding Neat hardware-specific management capabilities and control of devices beyond meeting room software.

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Simen Teigre, CEO of Neat, stated: “As businesses deploy more video technology to support their hybrid and dispersed teams, ongoing management can be time-consuming and challenging.

“Neat Pulse works as a complement to Microsoft TAC and ZDM to give our customers the advanced resources they need to easily and efficiently take control of their device deployments.”

The video firm believes that as video collaboration technology spreads across different workspaces and geographies, organisations will need advanced capabilities to reliably and efficiently deploy and manage these devices.

Neat Pulse Details and Release

One of the intentions of the new offering is so that organisations can get the most out of their investment by accessing technical support from Neat experts to help resolve issues faster and make meetings more productive. Neat Pulse aims for reliability by getting meetings up and keeping them running. To back this up, the Neat Pulse support and management services also include an extended warranty.

Neat Pulse aims to deploy video quickly, efficiently and effectively while using adaptive status, location, and device type filters to find devices of interest and deliver relevant updates and reboots. The services also monitor room occupancy, and air quality with real-time device status reports to ensure devices for global hybrid teams continue to thrive.

A company statement said: “Neat Pulse will begin customer field trials now, with general availability in spring 2023. It will be sold exclusively through Neat global channel partners.”

The firm’s website confirmed the offering will arrive in spring with a button for interested parties to register and ‘get notified’.

Recent Developments at Neat

Earlier this month, Neat appointed Todd Meister as its new Chief Operating Officer.
In a role created for him, the video firm hopes Meister will bring his growth-enabling expertise to assist in Neat’s mission to provide video devices that support hybrid work.

He commented: “Neat has experienced tremendous growth to date and has built a solid foundation through industry partnerships with Zoom and Microsoft, an innovative portfolio of devices and accomplished global sales, channel, marketing and operations organisations.
He added: “I am excited to bring my expertise to the Neat team to build upon the company’s success and drive greater momentum and growth for the future.”
In November, the video company launched Neat Center to enhance viewing and audio for remote meeting participants.
Neat Center works with various Neat video devices to capture meeting participants in the room, whether sitting, facing colleagues, or in front of the room.

Gamma Brings Operator Connect for Microsoft Teams to the UK Channel

Gamma is launching Operator Connect for Microsoft Teams for channel partners in the UK.

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It means that the company becomes one of only two UK providers who can offer the service on a channel model and boosts Gamma’s ambition of becoming a leading provider of Microsoft Teams Phone.
By offering Operator Connect, Gamma will enable its channel partners to scale their direct routing service to provide a cloud-managed solution to customers.
Channel partners can create automation to streamline provisioning, billing, and reporting.
Chris Wade, Chief Marketing and Product Officer at Gamma, said: “We’re delighted to be able to offer our partners the Operator Connect for Microsoft Teams programme and to continue to work closely with Microsoft to deliver enhanced calling capabilities within Teams.
“Gamma has a rich heritage in delivering IP Voice services to our partners, and the addition of Operator Connect further enhances our existing Teams Phone offering.
“Teams is one of the most successful Unified Communications platforms.
“The combination of Gamma’s communications expertise and network reliability and Microsoft’s operator-managed service means our partners and end users will benefit from a reliable and secure service and get maximum value and benefit from their Microsoft Teams environment.”
According to Gamma, introducing Operator Connect is another ‘key component’ in the company’s continued channel development strategy.
Through this strategy, Gamma aims to deliver significant value to channel partners and its SMB customers through professional services.
Gamma claims that one of its main objectives is to provide its channel partners with the tools to help them grow, and by introducing services such as Operator Connect, it is achieving this objective.
Eleri Gibbon, Director of Services Partners at Microsoft, commented: “We’re pleased to welcome Gamma to the Operator Connect for Microsoft Teams programme.
“Gamma’s inclusion amongst a select number of operators is a testament to the company’s extensive experience as one of the UK’s leading SIP providers and their expertise in delivering voice solutions for Teams.
“We’re pleased to continue working with them to create an integrated calling experience for all Teams users.”
Microsoft announced Operator Connect at Ignite 2021 to allow businesses to enable PSTN calling from their existing carriers in Teams directly.
IT admins can open the “Operators” tab in the Teams Admin Center, which presents a list of the carriers available for selection.
Admins can then select their preferred provider and acquire phone numbers from the carrier.
Operator Connect gives businesses a more straightforward way than Direct Routing to plug third-party voice services into Microsoft Teams.
Since launching Operator Connect, Microsoft has introduced Operator Connect Accelerator, a program built up of trusted, Microsoft-authorised partners that can help carriers gain Operator Connect approval.
These partners expedite the onboarding of qualifying operators to Operator Connect and the delivery of services to clients.
So far, Microsoft has collaborated with a handful of essential partners to deliver additional value to all operators to provide a more streamlined and automated method of offering Operator Connect to their consumers in their respective areas.

CallTower Adds a BYOC Experience to Zoom with its Latest App

CallTower has added Bring Your Own Carrier (BYOC) through the CallTower App for Zoom to its portfolio of UCaaS solutions.
The CallTower App for Zoom provides users with a single platform that supports inbound and outbound calling through the public switched telephone network (PSTN).
With its latest offering, the app can deliver voice connectivity through a geo-redundant voice network due to the BYOC framework via the Zoom Phone Provider Exchange.
Doug Larsen, VP of Software and Production at CallTower, commented:
“We are thrilled to add CallTower App for Zoom to our current portfolio.
“As a long-time Enterprise Voice service provider, we are looking forward to having the opportunity to add Zoom One and its full stack of communication and collaboration as well as Zoom Contact Center in the near future.”
The CallTower App for Zoom gives users a direct connection between Zoom and CallTower’s cloud-based global voice network, meaning customers can utilise CallTower Connect to interact with Zoom Phone for easy DID management.
Customers can also use CallTower’s Zoom Calling to migrate to Zoom Phone and integrate with existing PBX systems and contact centre platforms.
William Rubio, Chief Revenue Officer at CallTower, said: “Adding this new offering to CallTower’s host of cloud-based solutions was a relatively easy decision for us.
“By bringing video, meetings, chat, and now phone together in a single offering, customers can get the most out of their collaborative work environment, all in one place.
“Our customers have the ability to leverage CallTower and migrate to any of our three-enterprise cloud-based platforms from any existing system at their pace. It will be the last port they ever have to do.”
As CallTower looks to strengthen its links in the unified communication and collaboration industry, the company has recently expanded its channel partnership team by adding Chuck Ward as the Global Director of OEM Alliances.
According to the company, Ward is a channel sales professional known for developing valuable strategic relationships and driving business growth.
Ward’s role will see him create strategic plans on how the partners that he supports can accelerate their results together.
Last year saw CallTower boost its relationship with several companies, which saw it join Cisco’s Webex Wholesale Route-t0-Market (RTM) program, be designated Certified Solution Partner status via the Microsoft Cloud Partner Program, and form a strategic partnership with TD SYNNEX to develop business growth in Cisco and Microsoft reseller groups.

Ribbon Selects Channel UC as Distributor for Ribbon Connect

Ribbon Communications has confirmed that the company has appointed Channel UC as a partner and distributor for Ribbon Connect for Microsoft Teams Direct Routing.
Channel UC will provide the solution to organisations in Australia and New Zealand, with the agreement also covering appliance and software-based session border controllers (SBCs).
Ribbon Connect is a cloud-based service that connects new or existing phone lines, numbers and calling plans to Microsoft Teams.
Manny Christophidis, Channels Director, Asia Pacific, Ribbon Communications, commented: “We are delighted to extend our relationship with Channel UC in Australia and New Zealand.
“Their expertise in providing partners with simple and easy-to-deploy solutions that are helping organizations of all sizes to get the most out of their Microsoft Teams environments is a tremendous asset to the Channel community.”
Ribbon Connect is delivered on a per-user, per-seat basis, which makes it easy to place and receive business phone calls by using Microsoft Teams.
The solution also streamlines the installation process for Teams Direct Routing and, in doing so, eliminates the need to manage on-premise SBC hardware.
Channel UC is a specialised unified communication, contact centre and analytics software distributor based in Sydney, Australia.
Brad Milne, Managing Director, Channel UC, said: “Ribbon Connect is an easy, efficient route to market for partners looking to quickly activate Microsoft Teams SIP trunks to Microsoft phone system licensing or extend Direct Routing to include connectivity to existing PBX infrastructure.
“Including it in our Microsoft Teams product portfolio of software solutions enables us to strengthen our partner communities’ offering while reducing their overheads.
“This is especially important today when finding skilled staff to manage complex environments is challenging.”
Last month, Ribbon was selected by CBTS to deploy Operator Connect Accelerator for Microsoft Teams.
Ribbon Connect enables service providers to deliver a digital engagement model to allow customers to transition from legacy telephony services to the Microsoft Teams ecosystem.
The as a Service (aaS) solution leverages pre-assembled API integration, portal-based administration, and sales enablement tools to simplify the selling, provisioning, and billing of Operator Connect-related services.
Earlier this year, Ribbon partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle.
The bundle combines Ribbon Connect with up to five Poly performance media CCX 600 desk phones or P15 personal video bars.
The solution offers remote and hybrid businesses a quick and risk-free approach to adopting Microsoft Teams.

Kurmi Achieves Microsoft Co-Sell Ready Status

Kurmi Software has entered a global go-to-market co-selling agreement with Microsoft to accelerate the adoption of the company’s products.
The expansion of its partnership with Microsoft to Co-sell ready status means that Kurmi’s Unified Communications Administration Management solution will be pushed by both organisations.
The platform is currently available on the Microsoft Azure Marketplace, with both companies looking at more efficient ways to migrate customers from legacy UC systems or deploy Microsoft Teams.
Sylvain Mogade, Microsoft Global Alliance Manager, Kurmi Software, said:
“This latest milestone in Kurmi Software’s long-standing strategic partnership with Microsoft is based on our successful co-sell volume to date and is testament to both the market need that Kurmi answers, and the collaboration efforts between our team and Microsoft.
“With Kurmi, organisations have all the tools they need to streamline and optimise users’ day-to-day administrative tasks across their enterprise communications and collaboration systems.
“Through our expanded partnership with Microsoft, we are further enabling the streamlined and frictionless adoption and integration of Microsoft Teams Phone capabilities with our market-leading UC management and automation provisioning solution.
“We look forward to continuing our successful partnership with Microsoft.”
Kurmi Software provides an end-to-end provisioning platform that aims to simplify and automate the management of Microsoft Teams and Teams Phone.
Co-sell ready status allows Kurmi Software to drive deeper collaboration and go-to-market momentum as the company will be working alongside Microsoft’s 7,000 account executives to roll out automated provisions through shared customer roadmaps.
Chloe Rouillac, Partner Development Manager, Microsoft, commented: “Companies building innovative cloud solutions such as Kurmi Software have never been more important to the world today.
“With the continued acceleration of digital transformation, every organisation, small or large, in every industry across the globe, will require cloud infrastructure and services to power their business.”
Last month, Kurmi Software launched Kurmi Provisioning Suite Version 7.8 to ease deployments and the management of unified communications technologies from Microsoft, Cisco, and Avaya.
The new automated provisioning features added to its UC and CC management solution have been designed to work across multi-platform environments for large organisations.
This edition of the Kurmi Provisioning Suite is now generally available to all of Kurmi’s channel, enterprise, and service provider partners.
Earlier this year, the company launched Kurmi as a Service (KaaS) to meet demand from customers wanting more flexibility when managing multiple platforms.
Kurmi Software’s hosted solution delivers fast access to automated administration of enterprise communications.

Enreach Sees Economic Pressures Renewing Focus on Selling Outcomes

With economic storm clouds gathering and inflation set to rise, organisations are focusing on their technology as an enabler of business outcomes. If outcomes can be tied to technology deployments, the investment case can still be made but investment in technology for technology’s sake will not be happening for the foreseeable future. In spite of the challenging environment, adoption of cloud communications looks set to continue because it has proved its value during the pandemic and because initiatives are already well underway and stopping before completion makes no sense.
“In the technology space, we’re part of the answer not part of the problem,” says Iain Sinnott, the Head of International Carriers at Enreach for Service Providers. “The last ten years has been dedicated to the optimisation of human resources and the technology is there to create better outcomes. Automating tasks that are time consuming has freed up humans to do a better job.”
The results of some of the adoptions are in and look positive but Sinnott points out that as the economic landscape tightens, the relevance of offerings such as Enreach’s increases but the focus has to be on how the technology enables business outcomes to be achieved. “Outcome selling is about understanding what the customer’s business is trying to deliver to its’ customers,” he adds. “Customers recognise the ways in which their customers’ businesses have change and how this affects how people want to interact. That encompasses a move to using blended technologies to create the solutions they need.”
Not everyone’s on board with transforming customers into users of blended technologies but many service providers now see it as an opportunity to demonstrate their value as specialists that understand end customers and their geographic markets. Differentiation on cloud communications apps and services is hard to achieve but in assembling the holistic package of apps, services and support relies on the integration ability of service providers to put together the blend that works best for customers.
“Our customers have demonstrated they understand the need to blend more technologies together and we see this in IT and security as much as in communications,” confirms Sinnott.
“They respect the challenges customers face in HR, travel and office costs and we see businesses taking full advantage of adopting the right tools and seeing these as long-term assets. Those service providers who are open, aggressive and determined enough have a really bright future ahead but it is a now or never situation in terms of moving away from the legacy portfolio.”
Sinnott adds that Enreach’s strategy is to support its partners in enabling outcome selling.
“We recognise we’re not the full solution but our concept is to leave the landscape open for people to create portfolios of services they believe in. Enreach sees the importance of application programme interfaces (APIs) to enable integrations and we have also committed to white-labelling our products so service provider customers can sell them under their own brands.”
Service providers and resellers are increasingly looking to white label products so they, rather than the vendor brand, get credited with delivering the technology dividend that the customer experiences. With service providers seeing customer ownership eroded by product vendors, being able to demonstrate innovation and value creation under their own brands is an important value proposition for service providers. In addition, a healthy service provider market allows for sector-specific solutions and integrations that ensure diversity of choice for end users and prevents the market place from becoming limited to the products from on the largest brands.
By enabling partners with its proven portfolio of white-label products, resellers and service providers can blend services and apps to meet their end customers’ specific needs and this is where the business outcomes can be achieved. “We’ve seen people take great advantage of the need for technological change and the ability to move away from voice-only solutions,” he explains. “Our responsibility here is to change the sales model and the conversation and challenge customers’ understandings of what is good for their business. By being a trusted adviser we can help partners get deeper into what each technology deployments means and the outcomes for themselves and their customer will be. That’s an exciting opportunity to continue the momentum of the last few years into the next two-to-five years.”

Pure IP Unlocks Operator Connect for MSPs and Telcos with New Programme

Pure IP has launched its eVoc2 partner program, enabling managed service providers (MSPs) and Telcos based in the U.S. to provide their customers with Teams calling capabilities, through Operator Connect.
The program uses Pure IP’s online automated tooling to perform the most difficult tasks for MSPs and telcos when it comes to offering Teams Calling to their customers, such as self-service provisioning and online management.
EVoc2, Enabling Voice with Operator Connect through the power of 2, is designed to support Microsoft’s initiative to increase adoption and enablement of Microsoft Teams for voice.
Gary Forrest, CEO at Pure IP, said: “Events over the past two years have understandably accelerated the migration to cloud-based services, particularly in unified enterprise communications and collaboration. This represents a huge opportunity and a threat to incumbent providers in a dynamically changing market.
“Telco providers and Managed Service Providers (MSPs) are facing similar challenges of how to adapt their offerings in a timely fashion to meet demands to protect and grow.
“Our eVoc2 program provides them with a quick resolution to that issue, and through a combination of our Operator Connect capabilities, automated provisioning and ordering tools, and end-to-end support, we are ideally placed to help them light up Teams voice for their customers.
“We believe that our eVoc2 program offers Telco providers a cost-effective method of retaining and growing their business by helping their customers optimize the benefits of cloud telephony.”
In July this year, Microsoft revealed that its Teams PSTN user numbers had nearly doubled to 12 million users. In Microsoft’s latest earnings report, it signalled that user numbers have been growing in double digits for the past five quarters, but it did not provide exact figures.
While the rate of growth for Teams telephony has been rising sharply, there is still significant market growth potential for Teams calling.
eVoc2 delivers Teams voice services using Operator Connect, which was launched by Microsoft last year. Pure IP was one of a handful of original launch partners, working with Microsoft throughout its development and roll-out. The Operator Connect program is now becoming one of the most popular Teams PSTN connectivity options.
Christopher Martini, Global Partner Solutions U.S. for Modern Work at Microsoft, said: “The growth of Microsoft Teams as a platform is well documented and end customers are continuing to see the benefits of deepening their use of the platform.
“For providers and delivery partners this represents a challenge and an opportunity in keeping pace with the change to continue meeting the customers need.
“Working with partners like Pure IP and their eVoc2 program will help them unlock the Teams voice potential and satisfy the customer demand.
“Pure IP have been a part of the Operator Connect program from the start, and we are excited to have them onboard with this new initiative.”

Benefits of eVoc2

From a customer standpoint, there are a number of benefits to deploying Operator Connect for Teams calling. . Primarily, customers will be gaining a quick and streamlined cloud telephony service with minimal integration efforts and no on-site hardware. Users can also easily access and manage secure, trusted and reliable third-party carrier services through their Microsoft 365 Admin Center.
MSPs and telcos also stand to benefit by cost-effectively adding Operator Connect to their offering, improving retention by reducing competitive risk, increasing commercial benefits, as well as adopting a solution that is a low-touch, quick and simple means of enabling Teams Calling for clients.

Partner Features

MSPs can add Operator Connect to their offering quickly and without having to pay for integration or extra support. Also included in Pure IP’s offering is partner sales cycle support, customer billing management, online quote creation, and automated ordering and service provisioning. MSPs will also be able to utilise customer support directly to their end customers, a management portal, and access to other Pure IP services.
Telcos looking to offer Operator Connect services, operating their own billing infrastructure, can provide customers with an excellent service. Features of the Telco model include integration with the ordering portal, direct customer billing, partner sales cycle support, online quote generation, and automated ordering and service provisioning. Telcos also receive second line customer support, a management portal, and access to other Pure IP services.
Ian Guest, Marketing Director at Pure IP, concludes: “We believe that our eVoc2 programme provides a compelling proposition for partners to capitalize on the Teams voice opportunity with an end-to-end service from a proven and trusted provider in the space.”
If you are interested in find out more about the eVoc2 partner program, visit Pure IP’s website.