Zoom Lowers Revenue Expectations as Online Business Declines

Zoom has lowered its 2023 annual revenue expectations by 7% as online business is forecast to drop 8% over the same period.
Revenue for 2023 is now expected to be between $4.37 billion and $4.38 billion, representing around 7% year-over-year growth. In monetary terms, this translates to $15 million dollars lower than its previous full-year guidance.
Zoom attributes $14 million of this forecast loss to the “continued FX (foreign exchange) pressure in Q3 and Q4”.
Eric Yuan, Founder and Chief Executive Officer of Zoom, said: “Zoom is purpose-built to make all kinds of connections possible, effective, and meaningful.
“We have developed and launched more than 1,500 features and enhancements on the Zoom platform this year, advancing how people connect with each other, their organization, and their customers, ultimately, opening the doors wide for creativity and collaboration.
“Of course, even as we celebrate our innovations and customers, we still face the backdrop of a challenging macroeconomic environment.
“We continue to see FX pressure and heightened deal scrutiny for new business but remain focused on delivering happiness to our customers by innovating our platform and expanding our go-to-market capabilities.”
Zoom’s total Q3 2022 revenue, however, was $1.102 billion, which is an increase of 5% year over year and $2 million above the high end of its quarterly guidance.
The increased revenue for Q3 was mainly the result of growth in its enterprise business, which grew 20% year over year. Enterprise business accounted for 56% of the company’s total revenue, up 7% from last year. Zoom expects enterprise customers to make up an increasingly higher percentage of its total revenue going forwards.
Zoom also saw strong growth in Zoom Phone, Zoom Rooms, and other products. This quarter, Zoom Phone added 5,500 seats and 650 Zoom Contact Center seats.
Nine Zoom Phone customers were added in Q3. They purchased more than 10,000 seats, bringing the total customer count to 64. Kelly Steckel, Chief Financial Officer at Zoom, believes these figures show a “continued strength, even in the challenging economic times”. Steckel promised to provide a fuller Zoom Phone adoption breakdown when it reaches 10% of revenue.
In July, Zoom Phone surpassed three million seats sold globally. At the last quarterly earnings call, Zoom announced it had gained more than four million seats on Zoom Phone.
On a regional level, Zoom’s revenue across the Americas grew 11% year over year. EMEA revenue declined by 9% year over year, which Zoom says is due to a stronger dollar, online performance, and the Russia-Ukraine war. APAC’s revenue has fallen 3% year over year, which has also reportedly been impacted by the stronger dollar.

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In terms of profitability, Zoom’s non-GAAP margin in Q3 was 79.5%, up 3.5% from the same time last year. Zoom attributes this increase to optimising usage across the public cloud and having more co-located data centres.
Research and development expenses grew 59% year over year to roughly $108 million, which represents a 3.4% increase compared to Q3 last year. Steckel explained that the added R&D expenditure is due to investments in Zoom’s product portfolio and meeting customer needs. The total annual R&D expenditure is predicted to be between 10% and 12%, which is in line with the company’s long-term target.
The company is also continuing to invest in sales capacity and channel partner expansion.
Non-GAAP operating income was $381 million, $51 million higher than the $330 million guidance, which Steckel says is the product of carefully prioritised investments.
Yuan believes Zoom has proved its resilience in the current economic climate: “The continued strength of our enterprise growth is a testament to how the value proposition of our platform resonates with customers even in tougher economic environments.
“As we enable customers to drive greater efficiency, we also are focusing on our own efficiency.
“We have always been judicious with investments, prudent about spending, and we have commanded robust margins since our IPO. So, this is not a major shift for us.
“We will continue to drive innovation, customer value, and platform expansion, balanced with an increasing emphasis on efficiency and profitability.”
Zoom’s global customer reach and partner numbers are continually growing with distributors added, including First Distribution, DMOA, Redington MENA, and TD Synnex.
The CEO also reflected on its annual partner conference, Zoomtopia, in which Zoom hosted hundreds of channel partners. Yuan said its partners are excited to work with Zoom and drive the adoption of its platform worldwide. UC Today created a Zoomtopia Partner Connect 2022 highlights, focusing on the past year of Zoom’s partner programmes and new announcements.
Recent standout platform announcements include the addition of email and calendar services. Users will no longer need to leave Zoom to access their email and calendar as popular email and calendar services will be integrated directly into the Zoom meeting application. They will be able to quickly access their communications and scheduling and get their work done more efficiently.

Babble Acquires Vivio to Expand its Mobile Offering

Babble has continued its streak of acquisitions during 2022 by taking over Vivio in a move which expands the company’s mobile offering.
Acquiring Vivio means that Babble has strengthened its footprint in the North West of England following previous purchases of Active, Concert and Lake.
Babble has boosted its relationship with O2 as the Chester-based Vivio has more than 60,000 mobile connections on multiple platforms across the UK.
Matt Parker, Babble CEO, commented: “Acquiring Vivio is a tremendous win for Babble as we continue to grow our mobile arm. Vivio has an award-winning team proven at providing a people-first service and cutting-edge solutions which drive growth.
“Our experience across contact, cyber and comms means we can help Vivio’s customers grow even faster by introducing new technology to different areas of their businesses.
“We’ll keep Vivio’s local service, with the added benefit of our national presence providing extra expertise and resources.”
The takeover means that Vivio will add to Babble’s collective knowledge as it brings proven experience to the business along with systems and processes.
Babble has confirmed that Vivio’s CEO, James Wright, will be involved for a short period of time while the two businesses integrate.
Vivio’s Managing Director, Suzie Whibberley, is set to join the senior team at Babble, with her focus remaining on mobile.
Wright added: “Joining Babble is such an exciting opportunity for our business, our colleagues and our clients.
“We’re delighted with how we have progressed to this point and can’t wait to see how Babble takes things to the next level.”
Babble’s acquisition of Vivio marks the company’s ninth of this year alone, with 24 taking place since 2019.
According to ICON Corporate Finance, Babble is now the UK’s most acquisitive technology company.
In September, Babble completed its fifth and sixth acquisitions this year as the British comms company expanded across the South of England.
Those acquisitions saw Babble would take over Salisbury-based Berry Telecom and Cavendish Communications Group Limited in Newhaven.
Babble was founded in 2001 and currently works with more than 19,000 organisations in various sectors, including finance, health, education, travel, and more.
It claims to have over 50,000 cloud-based users, 165,000 mobile connections, and 5,000 CCaaS seats.
The company has been backed by the private equity investment of Graphite Capital which has allowed it to go on an acquisition streak.

According to Babble, its annual revenue is approaching £90m, of which 90 percent is recurring.

UC Partner Awards 2022 Winners Announced

We can finally reveal the winners of the UC Partner Awards 2022!
This year was our second-ever UC Partner Awards, and we are thrilled to say that it has been another huge success. We strongly believe the channel community deserves to be recognised for all the fantastic contributions and innovations they have made to the world of unified communications. Yet again, we have been proved right through the responses we have received and by seeing up close the invaluable work that goes on within the industry.
We are lucky to have had a stellar line-up of judges this year, particularly as their jobs were not made easy with so many high-quality submissions. After extensive deliberation, however, the winners across all fourteen categories have been chosen, and we are excited to share those with you. We also want to give special recognition to all our finalists, some of whom were also given Highly Commended awards. Without further ado, let’s take a look at this year’s winners and finalists of the UC Partner Awards 2022.

Best Customer Engagement Solution

Avaya

Broadvoice

IntelePeer – Highly Commended

Nuwave

RingCentral

Best Vertical Solution

Avaya

bOnline

Cinos

EvolveIP

Best Microsoft Partner

Anywhere365

Giacom

LeapXpert – Highly Commended
NWN Carousel

Best Service Provider

Broadvoice

EvolveIP

NWN Carousel – Highly Commended

TelXL

Best UC Vendor <$100m

Dstny Automate

FluentStream

Kakapo – Highly Commended

Vyopta

Best Channel Ecosystem

8×8

Webex by Cisco

Five9

RingCentral – Highly Commended

Channel Partner of the Year

bOnline

NWN Carousel

Focus Group

Softcat

Best UC Solution

Tango Networks

Cisco

RingCentral

Zoom

Best UC Distributor

Avant – Highly Commended

Nuvias

Westcon-Comstor

Best UC Vendor >$100m

Webex by Cisco

Mitel

RingCentral

Zoom

Best UC Peripheral Vendor

Biamp

Logitech

Owl Labs

Poly

Best Partner Programme

8×8

Webex by Cisco

RingCentral

Verint

Channel Professional of the Year

Franca Potter (Anywhere 365)

Claire Makin (Digital Wholesale Solutions)
Michael Day (GoTo) – Highly Commended

Channel Leader of the Year

Mike Kane (DialPad)

Jake Butterbaugh (Five9) – Highly Commended
Aaron Fox (TelXL)

Kei Sakuma (Zoom)

Jim Sullivan (NWN Carousel) – Highly Commended

Congratulations to our Winners!

Congratulations to all our UC Partner Awards 2022 winners, highly commended and runners-up across their chosen categories. We would also like to thank all of our other entrants, our esteemed panel of judges, and everyone else who made this such a fantastic event. For those who were unsuccessful, next year’s UC Partner Awards will be here before you know it, so keep up the great work, and we hope to see you again soon!

Daisy Joins BT Wholesale’s Partner Plus Programme

Daisy Communications has strengthened its ties with BT Wholesale by joining its Partner Plus programme.
The move has enabled Daisy to better serve its customers and makes it one of the largest partners in the BT Wholesale Partner Plus programme.
The independent UK communications provider, Daisy Communications, is part of Digital Wholesale Solutions, following a company rebrand in 2019.
Dave McGinn, CEO of Daisy Communications, said: “According to Ofcom data (November 2019), 75% of UK businesses are still on superfast connections via Fibre to the Cabinet (FTTC) or cable, with only 2% on ultrafast full-fibre.
“We take it as our personal responsibility at Daisy to educate, not only our existing customers, but all UK businesses about the national fibre rollout and how to be prepared for the looming Public Switched Telephone Network (PSTN) switch-off.
“Establishing strong partnerships with industry leaders like BT Wholesale enables us to do this, bringing easy access to great broadband and voice products to make the transition as easy as possible for our customers.”
Daisy believes its strengthened partnership with BT Wholesale improves its ability to offer its customers BT’s voice and ethernet products.
Openreach is no longer focussing on maintaining the PSTN and traditional copper cables, which it believes are now outdated. Instead, it is building a full-fibre network to provide businesses and homes across the UK with greater connectivity.
As a result, businesses are being encouraged to embrace the switch to keep phone lines open with a digital calling solution to gain faster broadband connections, including VoIP (Voice over Internet Protocol).
Gavin Jones, Channel Sales Director at BT Wholesale, said: “Our Partner Plus programme is an exciting evolution in how we do business with our partner community, and it’s fantastic to have Daisy on board.
“Importantly, we’re supporting Daisy and its customers on the journey to all-IP. It’s tempting to think of the PTSN switch-off as far away, but the reality is that it’s happening now.
“It’s imperative that UK businesses of every size find a new way to connect when analogue lines are phased out by 2025, for example, with VoIP. Now is the time to champion the shift, and businesses will benefit from faster and more reliable connectivity if they do.”
Daisy Communications describes itself as the “largest independent specialist communications business in the UK”. It has a customer base of approximately 200,000, revenues exceeding £200m, and over 850 employees.
Daisy has expanded its product portfolio this year acquiring companies, including Communicate Better and XLN.
By acquiring the UC and service provider, Communicate Better, Daisy was able to achieve many of its objectives, such as adding or improving modern workplace solutions, connectivity, unified communications, cloud, cybersecurity, and operational resilience.
Daisy acquired XLN in March for £210m. XLN’s 120,000 small business customers were added to Daisy’s client base, which made them the second-biggest SME telecoms provider in the UK.

iPECS Cloud by Ericsson-LG Enterprise Reaches 100K Subscribers in the UK

iPECS Cloud, the WebRTC-based UC&C solution developed by Ericsson-LG Enterprise and delivered to the UK market by Pragma, has recently crossed the 100K subscriber threshold and scooped some major awards.
Being a 100% channel-based business makes Pragma stand out quite noticeably in the usual landscape of cloud service providers, making this milestone even more exciting and significant.
I spoke with Will Morey, CEO and Co-Founder of Pragma Group, about this important achievement, market shifts, and future plans.
What’s Changed
Pragma has been working as a service provider since 2016, when it first launched the iPECS cloud product, and has witnessed quite a few market shifts.
“I think what’s particularly interesting is the rate of growth we’ve seen, particularly in the last 12 months,” Morey notes.
“If we look at recent analyst statistics, we see the market has grown about 17% during that period, but if we look at our growth rate for iPECS, it was about 38%. So, we’re growing twice as fast as the market is growing. That’s what took us to 100,000 users this year.”
The stronger-than-ever focus on CX following the pandemic has played a major part in that significant growth rate, according to Morey.
“Businesses now want and need deep insight into customer experience, but no less important, they want the ability to address it directly, and the transition to the cloud enables that.”
For iPECS specifically, it’s the accompanying Analytics application that provides end users with access to actionable CX insights and allows them to control the customer journey directly.
Another significant trend worth mentioning is the portion of growth stemming from mid-market businesses.
“Historically, we see a focus on the smaller end of the market, the SME market. But now we’re starting to see a significant amount of growth coming from the mid-market, which I strongly believe is a result of our channel-only strategy,” Morey shares.
“The 100k milestone makes us probably one of the largest channel-only service providers in the market with that level of subscribers,” he explains.
“To me, that reinforces the fact that Channel is such a strong way of taking these products to market, since it enables our resellers to truly tailor experiences around the requirements of SMB and mid-market businesses.”
Both Local and Global
The fast pace of innovation and R&D required to keep up with the UCaaS market at its current state makes it extremely challenging for smaller vendors in the cloud service provider space to compete with their larger counterparts.
“You have to be able to deliver a truly compelling WebRTC proposition, along with a strong CX proposition, an incredibly secure environment, and a meaningful endpoint discussion with customers”, Morey notes.
For Pragma, that’s possibly one of their greatest strengths in delivering the iPECS Cloud solution. The agility coming from being a local service provider with a reseller-centric proposition, combined with having two big brands like Ericsson and LG in charge of R&D, makes for an ideal combination.
“Ultimately, when you’re buying cloud, you’re not just buying today’s proposition -you’re buying into a long-term relationship where your service provider will consistently be innovating and delivering new features over a long period,” Morey says.
“That’s why we find that collaboration with our partners is key to our success. By working so closely with our partners,we can innovate and develop propositions that deliver what end users need and what our partner community wants.”
Last week, Pragma was recognized as the UCaaS vendor of the year at the Comms National Awards, where they were up against big names like 8×8, RingCentral, and Gamma – providing yet another indication of the success of their formula.
Ahed Alkhatib, Vice President of Global Sales and Marketing for Ericsson-LG Enterprise, comments:
“This strategic partnership is a winning combination for both Pragma and Ericsson-LG Enterprise, and we are delighted with the success Pragma has achieved in the UK market with iPECS Cloud.”
“Having crossed the 100,000-user threshold, we’re now aiming for 200,000”, Morey concludes.

CallTower Expands its Channel Partnership Team

CallTower has expanded its channel partnership team by adding Chuck Ward as the Global Director of OEM Alliances.
According to the company, Ward is a channel sales professional known for developing valuable strategic relationships and driving business growth.
Ward’s role will see him create strategic plans on how the partners that he supports can accelerate their results together.
Andy Ramos, Vice President of Global Channel Sales, CallTower, commented: “Chuck will be a great asset to our Global Channel team.
“His ability to build meaningful relationships with partners and knowledge of the technology services distribution community will be beneficial to the team as we explore more global opportunities
As the Global Director of OEM Alliances, Ward will drive increased CallTower adoption by marketing and selling to its global community.
He will also aim to increase marketplace knowledge and sales conversion with joint selling efforts.
By joining CallTower, Ward joins the company’s other Global Director of OEM Alliances, Jessica Flannery-Ball, who joined in October this year.
William Rubio, Chief Revenue Officer, CallTower, added: “We are excited to have Chuck join the CallTower Channel team.
“His addition to our team is instrumental as we continue to grow the CallTower family globally.”
Ward has more than 20 years of experience within the channel and has received multiple awards for creating innovative partner development programmes and executing business strategies.
According to Ward, he prides himself on being a trusted resource for his partners and creating strategic initiatives that bring value to their organisations.
In recent months, CallTower has been expanding its influence within the channel and has been designated Certified Solution Partner status via the Microsoft Cloud Partner Program.
The partnership enables CallTower to provide greater customer success with access to new capabilities and resources.
The unified communications, contact centre and collaboration solution provider, CallTower, is one of the first Microsoft Partners to receive this designation.
In September this year, the company joined Cisco’s Webex Wholesale Route-to-Market (RTM) program to meet the needs of SMBs.
By joining the program, CallTower now has access to Webex resources which it can offer its customers and expand its market offering.
The Wholesale RTM program is designed to bring Webex to SMBs by leveraging the market power of service providers worldwide.

NEC Pays Channel Partners Upfront with Cloud Cash

NEC Corporation of America (NEC) has launched UNIVERGE BLUE CLOUD CASH to offer NEC UNIVERGE BLUE cloud communications channel partners the option of getting paid upfront.

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While traditional cloud service sales models pay channel partners a monthly recurring revenue, CLOUD CASH pays a lump sum upfront, calculated from the equivalent recurring revenue from the full term of the agreement, as well as any qualifying incentives.
This “industry-first” program connects premises to cloud revenue gap and simplifies the task of transitioning partner customer bases to cloud communications.
Al Kelley, Vice President, Channel Sales, Americas at NEC, said:
“With CLOUD CASH, channel partners can deliver cloud-based communication and collaboration solutions for their customers without worrying about the financial impacts on their businesses.
“By offering this alternative revenue structure backed by NEC Financial Services, channel partners once leery of offering cloud solutions can now help their clients modernize their communications infrastructure with the comprehensive suite of tightly integrated unified communications and contact centre solutions that is UNIVERGE BLUE.”
As the migration to the cloud continues to accelerate, and more businesses move to adopt hybrid work models, channel partners selling on-premises business phone systems may be being held back by a business model that is centred around upfront hardware sales.
NEC’s CLOUD CASH enables channel partners to sell UNIVERGE BLUE CLOUD SERVICES and get paid upfront, as they would for hardware.
Monthly recurring revenue payments remain an option as well. Channel partners will be able to choose on a deal-by-deal basis whether they would prefer to be paid upfront via monthly recurring revenue. This will provide partners with greater flexibility and control over their finances.
NEC created a calculator as part of the program, which helps channel partners to work out how much they can expect to earn on average from a deal upfront.
Dave Michels, Principal Analyst and Founder of TalkingPointz, said: “Introducing an alternative to the traditional way channel partners are compensated will allow many more of them to benefit from the growth of UCaaS and CCaaS.
“UNIVERGE BLUE CLOUD CASH not only demonstrates the financial strength of NEC but is also the mark of an organization that truly puts channel partners first.
Motivated sellers mean we should see a harder push to move traditional on-prem hardware users to cloud communications, which is a win for both channel partners and the industry.”
NEC is a communications solutions provider with portfolios spanning communications, technology, security, analytics, and biometrics. NEC Corporation of America is a subsidiary of NEC Corporation, which has $27 billion in revenues and a presence in 140 countries.

TD SYNNEX Brings Google Cloud to the US Public Sector

TD SYNNEX has revealed that it will start bringing Google Cloud to the United States public sector.
The company will bring solutions, capabilities, and infrastructure from Google Cloud to accelerate public sector digital transformations within the US.
TD SYNNEX and its partner community will deploy Google Workspace, BigQuery, zero trust offerings in cybersecurity, public sector industry solutions, Vertex AI, and more.
Reyna Thompson, Senior Vice President of Public Sector Vendor Management, TD SYNNEX Public Sector, commented:
“Our support for public sector digital transformations with Google Cloud marks an important moment for TD SYNNEX and the solutions we can offer public sector organizations.
“TD SYNNEX’s footprint and growth within the US public sector has greatly expanded as we’ve forged new relationships, delivered innovative solutions, and invested in initiatives to support this important market.”
The company recently launched TD SYNNEX Public Sector as a unified, purpose-driven brand that combines the strengths of three organisations to the US public sector.
In bringing Google Cloud to the US public sector, TD SYNNEX is strengthening its relationship to deploy Google’s services which includes Google Workspace.
Thompson added: “The evolution and expansion of the relationship between TD SYNNEX and Google allows us to continue to bridge the gap between technology and the US public sector organisations.
“We have a track record of success within the US public sector, and we have the right solutions and channels in place to open up new opportunities for public sector customers.”
It is unclear what areas of the US public sector TD SYNNEX will bring Google’s solutions to or when it will be deployed.
Troy Bertram, Managing Director, Public Sector Partner Sales at Google Cloud, said: “Supporting digital transformation in the US public sector is a priority for us and for our ecosystem of partners.
“TD SYNNEX provides critical expertise, scale, and distribution networks in the public sector.
“Expanding their capacity to deliver technology and capabilities like Google Workspace, cybersecurity capabilities, data analytics, AI, and ML to the public sector will help these organisations accelerate their digital transformation and accomplish their missions.”
TD SYNNEX also aims to expand its relationship with other big names in the UC and collaboration industry.
The company recently entered a strategic partnership with CallTower to develop business growth in Cisco and Microsoft reseller groups.
The partnership will try to accelerate growth with access to resellers for brand awareness, positioning and joint sales alignment to drive new short and long-term businesses.
The union will also extend the marketing efforts of CallTower to offer new opportunities as the organisation plans to provide sales and technical training to customers.
TD SYNNEX rebranded from Tech Data following its merger with US SYNNEX last year.
The duo announced the $7.2bn merger in March 2021, creating a $57bn-revenue distribution giant with 22,000 employees.
According to the company, it helps more than 150,000 customers globally to maximise the value of their technology investments and provide growth opportunities.

CBTS Selects Ribbon to Deploy Operator Connect Accelerator

Ribbon Communications has been selected by CBTS to deploy Operator Connect Accelerator for Microsoft Teams.
Ribbon Connect enables service providers to deliver a digital engagement model to allow customers to transition from legacy telephony services to the Microsoft Teams ecosystem.
The as a Service (aaS) solution leverages pre-assembled API integration, portal-based administration, and sales enablement tools to simplify the selling, provisioning, and billing of Operator Connect-related services.
Tony Scarfo, Ribbon’s EVP Cloud and Edge Business Unit, commented: “Adding phone system services to Microsoft Teams is a key opportunity for service providers.
“CBTS enjoys a well-deserved reputation as a telecom leader and innovator and this deployment further cements that reputation, enabling them to accelerate their time to market and keep ahead of the competition by embracing self-service portals and digital workflows.
“We’re proud of our longstanding business partnership and of their decision to trust Ribbon to expand their Microsoft Teams offerings.”
The Ribbon Connect portfolio combines advanced toolsets with carrier-grade security products and services that are trusted and deployed in the world’s largest telecom networks.
CBTS serves enterprise and midmarket clients in various industries across the United States and Canada.
The company offers services such as application modernisation, cyber security, unified communications, managed hybrid cloud, and more.
CBTS is a Microsoft Solutions Partner for Modern Work, and it also holds an Advanced Specialisation in Calling for Microsoft Teams.
Tony King, Vice President & Principal of the CBTS Communications Practice, said: “We’re committed to being the service provider of choice for organisations migrating to Microsoft Teams.
“With Ribbon Connect, our customers can fully leverage the digital engagement model that Operator Connect for Microsoft Teams enables.
“Our partnership with Ribbon positions us to move faster and supports our commitment to deliver an outstanding customer experience.”
Operator Connect for Microsoft Teams is an operator-managed service for interconnection between the Teams platform and telephony services.
The solution helps position Microsoft Phone System services as a replacement for traditional telephony services and other cloud UC offerings.
Microsoft’s Operator Connect Accelerator enables service providers to engage with an authorised Microsoft ecosystem partner and gain access to the integration tools, service offerings, and more that help providers jump-start their Operator Connect for Microsoft Teams deployments.
Earlier this year, Ribbon partnered with Poly and TD SYNNEX to launch the “Get Connected” Microsoft Teams bundle.
The bundle combines Ribbon Connect with up to five Poly performance media CCX 600 desk phones or P15 personal video bars.
The solution offers remote and hybrid businesses a quick and risk-free approach to adopting Microsoft Teams.

Gamma Launches Dubber’s Intelligent Call Recording for Teams

Gamma is launching Dubber’s intelligent call recording and conversational AI solutions for Microsoft Teams to improve its voice offering for partners and customers.
The AIM-listed UCaaS supplier, Gamma, will now be able to provide intelligent call recording as a service, which has been designed to meet regulated compliance requirements. It will also offer Dubber’s “leading conversational AI” on Microsoft Teams.
Dubber’s technology can now be sold across Gamma’s network of more than 1,600 channel partners.
Simon Broadbent, SVP of Sales, Dubber, EMEA, said: “The Dubber team are proud and excited to partner with Gamma to bring intelligent conversational capture on Microsoft Teams recording to their extensive network of channel partners and loyal customer base.
“The unique thing about Dubber is that it is delivered as a service enabling Gamma, its customers, and its reseller network to switch on and deliver value immediately.
“Gamma has been at the forefront of the unprecedented adoption of Unified Communications in the UK market in the last 15 years. This partnership presents a great opportunity to further conversational intelligence innovation for Microsoft Teams users going forward.”
Businesses can now use the advanced Dubber platform to access conversational intelligence capabilities and real-time text and speech-based insights to enhance streamlined communication, information accuracy, and productivity.
Gamma has been a Microsoft Gold Partner for the past 15 years, and it is one of a few select providers to offer Operator Connect in the UK.
In November 2021, Dubber became one of the first solutions to be certified for compliant call recording on Microsoft Teams. According to Dubber, its technical ability has added benefits to companies of all sizes, ensuring voice conversations on Teams are recorded and stored in a way that also meets compliance requirements.
Chris Wade, Chief Marketing and Product Officer, Gamma, said: “It’s widely reported that three-quarters of conversations taking place at work over collaboration tools such as Microsoft Teams will be recorded by 2025.
“That clearly shows that this capability is driving improvements in customer experience, training and compliance across voice and video.”
“We’ve teamed up with Dubber so our Channel Partners can offer this valuable service to their customers, enabling them to unlock the value in voice AI technologies through Gamma to capture critical voice data securely.”
In August, Dubber’s Unified Conversational Recording (UCR) and voice data services were added to NUWAVE’s iPILOT platform, providing an entry-level solution at no cost to NUWAVE customers and partners. A Foundation Partner agreement was formed, enabling NUWAVE to deploy Dubber as a standard optional feature of its iPILOT Platform for Microsoft Teams Calling.
The following month, Gamma added 91,000 Teams and Horizon seats which contributed towards a strong overall performance in the first half of the year. The company’s revenue grew by 8%, reaching £234.7 million, and its gross profit also increased by 8% to £120.4 million.
Dubber describes itself as a “clear market leader” in conversational intelligence and unified recording. It is used by 175 service provider networks, and its services are used on a daily basis by over 580,000 subscribers worldwide.
Gamma suppliers UCaaS, Mobile and Connectivity services in the UK, Spain, and the Netherlands, and it employs 1650 people. The company’s largest market is in the UK, where it has a network of more than 1000 channel partners who, in turn, supply SME, public sector, and enterprise markets.